Refund Policy

Essential Map, Relationship Map, and Complete Map are all one-time purchases. There is nothing to "cancel" — you are not enrolled in a recurring plan, and you will not be charged again automatically.

Because your report is generated and delivered digitally the moment you pay — and because the content of a reading cannot be "returned" the way a physical product can — we do not offer refunds simply because you changed your mind, or because you disagree with or dislike the content of your reading. This mirrors standard practice for instantly-delivered digital goods and content.

We will refund your payment in full if:

• You were charged but no report was generated due to a technical failure on our end, and we're unable to fix it or regenerate your report within a reasonable time.
• You were charged more than once for the same order (a duplicate charge).
• You were charged for a tier you did not select, due to an error on our end.

Email hello@myrealside.com within 7 days of your purchase, with your order reference or the email/phone number used at checkout, and a short description of the issue. We aim to respond within 3 business days.

Approved refunds are issued to your original payment method within 5–10 business days, depending on your bank or payment provider.

Referral credits are not a cash payment and are not covered by this refund policy — see our Terms & Conditions for how referral credits work.

Questions about a charge or a refund? Write to hello@myrealside.com.